Delivery & Returns
All returns in the UK are FREE.
Order over £35 are eligible for FREE SHIPPING in the UK
Our final order dates for Christmas delivery are here
Delivery - UK
All our parcels are sent on a standard shipping service.
Standard delivery is free of charge, please allow 4 working days for delivery.
For order over £20 these will be sent tracked. If your order is under £20 it is sent Royal Mail first class.
Although we aim to dispatch items within 48 hours if you need an urgent delivery please select Express shipping at checkout to receive your order within 2 working days.
If you've ordered under 5 pairs of ladies briefs or 3 pairs of men's boxer's we'll be sending those out in our new letterbox size mailers via Royal mail first class delivery. Just popped straight through your postbox.
Zero Emissions Delivery
If you have a London postcode, we'll ship your order emissions free with our partner Hived. You may get order order by bike or by electric car. Bring on the green revolution!
Delivery - International
ONE Essentials now ships to Ireland and the USA.
Ireland - 3-5 business days £8.99
USA - 3-14 business days £18.99
There is free shipping on all international orders over £100
Please Note: All orders are shipped from the UK meaning you may be subject to additional import fees upon delivery. Import fees vary country to country, so please keep this in mind when placing an order for international delivery.
If for any reason you're unhappy with your order and would like to return it, we can offer a full refund, exchange or credit note the same value as our order within 14 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, head to our returns portal here
You can always contact us for any return questions at email@example.com.
Damages and issues
If your order is damaged on arrival, please email us straight away with a picture and your order number on firstname.lastname@example.org Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Our underwear, due to the nature of an intimate item, is non-refundable for health and safety reasons. However we do offer our first fit guarantee. You can try on different sizes or styles to see which one works for you and return the one you don't want.
No questions asked. Just make sure the sticker is still on.
Unfortunately, we cannot accept returns on sale items or gift cards.
Email email@example.com with details of your exchange request.
Once our team are aware of your request please follow the instructions to return your item. Your exchange will be processed on receipt of your return.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.