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Delivery & Returns

Delivery - UK 

Express Shipping £8

If you need to receive your order quicker, select express shipping at checkout to receive your order within 48 hours.

Please note as a small business we ship Monday - Friday if the order is received before 2pm then it will be shipped the next working day. 


Standard Shipping £2.75

All our parcels are sent on a standard shipping service.

Standard delivery is free of charge for orders over £35, please allow 3-4 working days for delivery.

 

 

Delivery - International

ONE Essentials now ships to Ireland, Europe & USA.

Ireland - 3-5 business days £8.99
Free Shipping over £75

Europe - 3-5 business days £15
Free Shipping over £100

USA - 3-14 business days £18
Free Shipping over £100

Items shipped outside the UK may be subject to import duties and taxes applicable to your country or the country you are shipping to. Customers are solely responsible and liable for any duties or VAT that are specific to their country. We recommended that you contact your local customs office for further information.

Letterbox mailer

If you've ordered under 5 pairs of ladies briefs or 3 pairs of men's boxer's we'll be sending those out in our letterbox size mailers, no need to sign, they're just popped straight through your postbox.


Zero Emissions Delivery
If you have a London postcode, we'll ship your order emissions-free with our partner Hived. You may get order by bike or by electric car. Bring on the green revolution!



Returns

If for any reason you're unhappy with your order and would like to return it, we can offer a full refund, exchange or credit note of the same value as our order within 14 days. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  

To start a return, head to our returns portal here

You can always contact us for any return questions at hello@onee.earth.

We, unfortunately, cannot offer free returns on international orders, please check your size before ordering. 
 

Damages and issues 

If your order is damaged on arrival, please email us straight away with a picture and your order number on hello@onee.earth  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items 

Certain types of items cannot be returned. Our underwear, due to the nature of an intimate item, is non-refundable for health and safety reasons. However, we do offer our first fit guarantee. You can try on different sizes or styles to see which one works for you and return the one you don't want.
No questions asked. Just make sure the sticker is still on.

Unfortunately, we cannot accept returns on sale items or gift cards.



Exchanges 

Email hello@onee.earth with details of your exchange request.

Once our team are aware of your request please follow the instructions to return your item. Your exchange will be processed on receipt of your return.



Refunds 

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

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